Terms and Conditions
Last updated: 19 August 2026
1. General information
This document sets out the terms and conditions of use of the www.crodorglass.com website (the “Website”), owned and operated by CRODOR S.R.L., IDNO 1003600075259, with its registered office at 135 Vasile Alecsandri St., Chișinău, MD-2012, Republic of Moldova.
Contact details: +373 68 575 220, +373 60 849 791, sales@crodorglass.com.
By accessing, browsing or using the Website and/or by placing an order, you confirm that you have read, understood and accepted these Terms and Conditions.
2. Definitions
- The Company / Seller – CRODOR S.R.L.
- The Client / Buyer – a natural or legal person who orders products from the Website.
- Products – jars, bottles, lids, PET packaging and other products presented on the Website.
- Order – a request submitted online to the Seller for the purchase of Products.
3. Products and orders
The products displayed on the Website are presented for informational purposes. CRODOR S.R.L. makes efforts to ensure the accuracy of the information, but minor differences may occur between the image and the actual product.
Orders are placed online, by phone or by e-mail. An order is considered firm only after confirmation by a CRODOR S.R.L. representative.
The Company reserves the right to refuse an order if:
- the products are not available in stock;
- the information provided is incomplete or incorrect;
- there is suspicion of fraud.
4. Prices and payment
All prices are expressed in Moldovan lei (MDL) and may or may not include VAT, depending on the applicable tax regime.
Payment can be made by bank transfer, cash on delivery (for domestic deliveries) or other methods agreed between the parties.
CRODOR S.R.L. reserves the right to update prices without prior notice for orders that have not yet been confirmed.
5. Delivery
Products are delivered throughout the Republic of Moldova and, soon, to Romania, by own means or through courier services.
Delivery times are indicative. The risk over the products passes to the Client upon receipt.
6. Warranty and returns
Products sold by CRODOR S.R.L. comply with quality and food safety standards.
For distance contracts concluded with consumers, the Client has the right to withdraw within 14 calendar days of receiving the product, under Law No. 105/2003 on consumer protection. Returns are accepted only for unused, undamaged and properly packaged products. The right of withdrawal does not apply to products made/customised to the Client’s specifications. For business-to-business (B2B) relations, the contract conditions apply.
7. Intellectual property
All materials published on the Website (texts, images, logos, graphic elements) are the property of CRODOR S.R.L. or used with permission. Their reproduction, copying or distribution without written consent is prohibited.
8. Protection of personal data
The processing of personal data is carried out in accordance with the Privacy Policy, an integral part of these Terms, drawn up under Law No. 195/2024 on the protection of personal data.
9. Limitation of liability
CRODOR S.R.L. is not liable for indirect losses, technical inconsistencies, display errors or interruptions in the operation of the website.
The Company’s total liability towards the Client cannot exceed the total value of the relevant order.
10. Force majeure
Neither party is responsible for the failure to fulfil obligations caused by force majeure events (fires, earthquakes, war, pandemics, government acts, etc.).
11. Amendment of terms
CRODOR S.R.L. may amend these Terms and Conditions at any time. The updated version is valid from the moment of publication on the Website.
12. Applicable law
These Terms and Conditions are governed by the laws of the Republic of Moldova. Any disputes shall be resolved amicably and, failing agreement, by the competent courts of Chișinău.
