Privacy Policy

Last updated: 19 August 2026

1. General information

This Policy explains how CRODOR S.R.L. collects, uses and protects the personal data of visitors and customers of the www.crodorglass.com website, in accordance with Law No. 195/2024 on the protection of personal data of the Republic of Moldova and with the principles of Regulation (EU) 2016/679 (GDPR).

Data controller: CRODOR S.R.L.

IDNO: 1003600075259

Address: 135 Vasile Alecsandri St., Chișinău, MD-2012

Phone: +373 60 849 791, +373 68 575 220

E-mail: sales@crodorglass.com

2. What data we collect

• First name, last name, company name, delivery and billing addresses;
• Contact details (phone, e-mail);
• Information about orders placed;
• Technical data (IP address, browser, operating system, cookies).

3. Purposes of processing

Data is used for:

• processing orders and delivering products;
• communications regarding order status;
• invoicing and accounting;
• ensuring the operation and security of the website;
• statistical analysis and website improvement (with consent);
• sending offers or news (only with the Client’s express consent).

4. Legal basis

Processing is based on:

• performance of the sales contract and pre-contractual measures;
• legal obligations (accounting, taxation);
• the controller’s legitimate interest;
• the user’s express consent (for marketing and for statistics/marketing cookies).

5. Disclosure of data and transfers

Data may be shared with partners involved in delivery and payments (couriers, banks, payment processors), solely for the purpose of performing the contract. We also use service providers for the operation and analysis of the website, such as Google services (Google Tag Manager, Google Analytics, Google Ads).

CRODOR S.R.L. does not sell or rent personal data to third parties.

International transfer: some providers (e.g. Google) may process data on servers located outside the Republic of Moldova, including outside the European Economic Area. In such cases, the transfer is carried out with appropriate safeguards provided by law (standard contractual clauses or equivalent mechanisms).

6. Data retention

Data is kept for the period necessary for the stated purposes and in accordance with legal archiving periods (e.g. 5–10 years for accounting documents). Data processed based on consent is kept until consent is withdrawn.

7. Users’ rights

In accordance with Law No. 195/2024, you have the right to:

• access, rectify or erase your data;
• restrict or object to processing;
• data portability;
• withdraw consent at any time;
• lodge a complaint with the supervisory authority.

Requests are sent to sales@crodorglass.com, and a response is provided within the legal deadline.

8. Data security

CRODOR S.R.L. applies technical and organisational measures to protect data (encryption, limited access, secure servers, regular backups).

9. Cookies

The website uses cookies for functionality, analytics and optimising the user experience.

• Strictly necessary cookies — ensure the basic functioning of the website and cart. They do not require consent.
• Statistics and marketing cookies — Google Analytics, Google Ads (via Google Tag Manager). These are activated only after you give your consent through the cookie banner.

On your first visit, the banner lets you accept or reject non-essential cookies. Until you make a choice, statistics and marketing cookies are not activated. You can change your choice at any time from the cookie settings on the website or by deleting cookies in your browser.

10. Minors

The website is intended for adults and companies. We do not knowingly collect minors’ data without the consent of a legal representative.

11. Changes

This Policy may be updated periodically. The updated version will be available on the Site, with the date of the last change shown at the top.

12. Contact and supervisory authority

For questions regarding data protection: CRODOR S.R.L., e-mail sales@crodorglass.com, phone +373 60 849 791.

Supervisory authority: National Center for Personal Data Protection (CNPDCP), 48 Serghei Lazo St., MD-2004, Chișinău; tel. +373 22 820 801; e-mail centru@datepersonale.md; www.datepersonale.md.